Squirrel Privacy and Cookies Policy

This Privacy policy contains eleven sections. You may jump directly to any section by selecting the appropriate link below. The headings below are for reference only and do not limit the scope of each section.

  1. Introduction
  2. Information we may collect from you
  3. Information we may collect about you from other sources
  4. Uses made of your information
  5. Cookies
  6. Information sharing
  7. External links
  8. Security
  9. Storage of your information
  10. Your rights
  11. Contacting us


This is the privacy and cookies policy for www.squirrel.me (the "Site") and its responsive browser based web application, (the "App"). The Site and the App are operated by Squirrel Financial Wellbeing Limited trading as "Squirrel"("we", "us" and "our"). For the purposes of the Data Protection Act 1998, we are the data controller.

We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

By using the Site and our App you consent to the collection and use of information in accordance with this privacy policy.

We reserve the right to change this policy from time to time by changing it on the Site. Any amended terms will take effect 30 days after they are posted. If you continue to use the Site and the App after this time we will take your continued use as acceptance of the new terms. We may also notify you of changes through our communications with you. This privacy and cookies policy was last updated on July 9, 2015.

Information we may collect from you

We may collect and process the following information about you:

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

When you visit the Site or the App we may automatically collect additional information about you, such as the type of internet browser you use, any website from which you have come to the Site or App and your IP address, (the unique address which identifies your device on the internet) which is automatically recognised by our web server. This information is only used to assist us in providing an effective service on the Site and App and to collect broad demographic information for aggregate use about how visitors to the Site or users of the App interact with our services.

Information we may collect about you from other sources

We may also receive information about you from other sources and add that to the information we hold in relation to your Squirrel account. In particular, we may collect the following information about you:

Uses made of your information

We will use the information you provide to:

You can tell us not to contact you with information regarding our products and services or those of third parties, either at the point of application or at the point such information is collected, (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by using the Contacting us details at the end of this privacy policy.


When you interact with our content and services, we try to make that experience simple and meaningful. When you visit our Site or App our web server sends a cookie to your device. Cookies are small pieces of information which are issued to your device when you visit a website and which store and sometimes track information about your visit. A number of cookies we use last only for the duration of your browser session and expire when you close your browser. Other cookies are used to remember you when you return and will last for longer. Some of the cookies used by the Site or App are set by us, and some are set by third parties who are delivering services on our behalf.

We use the following types of cookies:

Strictly necessary cookies
We use a session cookie on our Site so that users can move easily from one page to another within the Site and so that page requests are loaded in smooth manner. We also use login-in session cookies for security purposes to authenticate valid users accessing the secure area of the App.
We use functional cookies that enable the user to operate the Site or App by storing their preferences and selections. In particular we use a cookie to set the correct language in the App for the user.
We use cookies to collect statistical information about how visitors behave on our Site and App so that we can make improvements to our content and services. For example we log what pages in the Site or App are visited and what a user clicks on, as well as remember that a user has visited us before so that we can count the number of unique visitors we receive to different parts of the Site or App. This also allows us to make sure we have enough capacity for the number of users that we get and to customise elements of the promotional layout and/or content. We use Google Analytics cookies for this purpose. You can opt out from Google Analytics tracking at http://tools.google.com/dlpage/gaoptout

In addition, tracking Gifs and web beacons working with cookies and may be set by us or third parties in respect of your use of the Site or App. Tracking Gifs are small image files within the content of the Site or App or the body of our electronic newsletters, so we or can understand which parts of the Site or App are visited and whether particular content is of interest.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies you may not be able to access all the features of the Site or App.

Information sharing

We will disclose your personal information to the E-Wallet provider in order that they can carry out payments, conduct transactions or fulfil your other E-wallet account mandates that you instruct Squirrel to transmit. The current E-Wallet provider is Prepaid Financial Solutions Limited ("PFS"). In opening your E-Wallet account with PFS, the information that you supply to PFS will be subject to their own privacy policy and terms and conditions. This privacy policy only addresses the use and disclosure of personal information Squirrel collect and process about you.

We may provide your personal information to service providers or contractors who assist us in providing the services we offer through the Site or App including in fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our service providers and contractors will only use your information to the extent necessary to perform their functions.

Information about discounted products, offers or savings of partners may be available through the App. If you request their services, these partners will use your personal information to communicate with you.

We may share aggregated summary statistics to employers who allow their employees to access Squirrel. This information does not identify individual employees but rather allows employers to understand, at an anonymous level, information such as, how many of their employees are using the service, how many savings goals have been created and the average amount saved by their employees. We may also disclose aggregate statistics about visitors to the Site and App in order to describe our services to prospective partners or other reputable third parties and for other lawful purposes, but once again, these statistics will include no personally identifiable information.

In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or App or the rights, property or personal safety of any person.

External links

The Site or App may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.


We place great importance on the security of all personally identifiable information associated with our users. Payment instructions will be encrypted using transport layer security (TLS) technology before they are submitted by you to us or from us to the E-Wallet provider. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

Storage of your information

Information that you submit to us via the Site or App is sent to and stored on secure servers located in the United Kingdom. In addition, personal information may be transferred by us to the third parties mentioned in the circumstances described above who may be situated outside the European Economic Area (EEA). The countries concerned may not have similar data protection laws to the EEA. Where we transfer your information we will take all reasonable steps to ensure that your privacy rights continue to be protected. By submitting information via the Site or the App, you agree to this storing, processing and/or transfer.

Your rights

You have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. On request, we will provide you with a copy of this information, subject to a fee not exceeding the statutory permitted maximum of £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

Contacting us

Please submit any questions, concerns or comments you have about this privacy policy or any requests concerning your personal data through the App, by email to support@squirrel.me, by telephone on +44-20-7183-6688 between the hours of 9am to 5pm, Monday to Friday or by accessing the help section within the App.

Our address is:

Squirrel Financial Wellbeing Limited Shropshire House 2-10 Capper Street London WC1E 6JA